Cornerstone Insurance Unveils AI Tool Cici To Enhance Customer Experience, Expand Market Share
Cornerstone Insurance Plc, one of Nigeria’s foremost and most trusted insurance underwriters, has launched Cici, its innovative Artificial Intelligence-powered virtual assistant.
Cici is designed to enhance customer engagement, provide instant responses to insurance inquiries, and improve the overall service experience for the Company’s teeming clients.
Cici’s dedicated WhatsApp platform number is 08085139857.
Speaking at the launch of Cici today in Lagos, the Deputy Chief Technology Officer, Mr. Oluwarotimi Adediji; Head, Digitisation and Projects, Jafar Elamah; and E-Business Analyst, Esther Akunyi, highlighted the capabilities and functionalities of Cici as well as the benefits it would bring to the Company.
They described Cici as smart and scalable. “Cici is built on a generative Artificial Intelligence with advanced natural language. The application of Cici will help the company to achieve speed, accuracy, affordability, and customer satisfaction.
“Cici is capable of answering customer questions about insurance products, buy Insurance, assist with claims guidance, provide policy details and premium information, and offer 24/7 customer interaction.
“Cici provides context-aware and conversational intelligence; real-time policy lookup, claims assistance, and fraud detection; continuous learning from user interactions; integration with internal systems, Customer Relationship Management (CRM) etc and multilingual and omnichannel support.
“For complex queries, it gives you human-like interaction. You can interact with Cici like you are talking to someone on your WhatsApp or on your mobile phone. Cici is available any day, anytime, anywhere through the internet.
Cici brings a lot of benefits for company including improved customer experience – delivers fast, accurate, and personalized answers to policyholders and prospects; operational efficiency – reduces call center load and improves first-contact resolution rates; scalability – easily expands to cover new products, services, or regulatory updates; Compliance & Control – exclusive mode ensures responses are based only on verified content; cost optimization – automates repetitive queries, reducing support costs and agent workload to make insurance more accessible, responsive, and customer-focused.
Commenting on the launch of Cici, the Managing Director/CEO, Cornerstone Insurance Plc, Stephen Alangbo, said: “The evolution of our chatbot from a static knowledge base to a Generative AI-powered solution reflects our commitment to redefining customer engagement in the insurance industry. With Cici, we have moved beyond pre-set answers to deliver intelligent, context-aware conversations that are fast, accurate, and personalised. This transformation not only enhances the customer experience but also improves operational efficiency, scalability, and compliance. At Cornerstone Insurance Plc, we see technology like Cici as a vital partner in making insurance simpler, smarter, and more accessible for everyone.”
Cornerstone Insurance is licensed and re-certified by the National Insurance Commission (NAICOM) to provide both general and life insurance services. As the first insurance company in Nigeria to offer customers an online platform for insurance transactions, its services are driven by cutting-edge technology, making them easily accessible via the internet and mobile platforms.
Cornerstone is committed to its core values of integrity, empathy, professionalism, innovation, and team spirit. The Company’s mission remains delivering value beyond expectations through need-based products and quality service.
